The complaints about Royal Mail are continuing to be reported to The Argus.

Residents have told of more problems with postal services in Brighton and they are backing our Sort It Out campaign to put pressure on bosses to tackle the delays.

Sarah McCool claims she had her car clamped after failing to receive letters informing her that she had to pay her road tax.

Sarah, 31, suffers from fibromyalgia which affects her memory, so she relies upon reminder messages to pay many of her bills.

But on Tuesday (May 22) officials from the DVLA turned up at her house in Plumpton Road, Brighton, and clamped her car, leaving Mrs McCool to pick up the £100 bill.

She found out she had been sent two letters reminding her to pay her tax but she said neither had been delivered.

Mrs McCool said: “I blame the Royal Mail entirely and it makes me feel so frustrated and angry.

“I tried to call them to complain but I couldn’t get through to anyone who could help.”

Mrs McCool has recently set up a cake making business but has stopped buying her ingredients online because she says delivery times are so poor.

Cost-cutting

When cost-cutting changes were first introduced to the routes in Brighton three months ago, there were reports of parcels stacked up in the North Road sorting office for weeks as staff struggled to complete deliveries.

It was then that we launched the Sort It Out campaign.

Last month managers and union reps announced the troubles at the North Road depot were finally over.

But less than two weeks later a whistleblower claimed the office was still in a “horrendous state” and sent The Argus pictures of piles of undelivered packages.

Damon Libby, 43, of Rock Street in Kemp Town, branded the service he has received from the Royal Mail over the past two months “a joke”.

He said: “I’ve never known it so bad. Literally every package is late, sometimes by two weeks.”

A Royal Mail spokeswoman said: “Royal Mail apologises to our customers who are experiencing delays.

“Extra staff have been put on duty in the office and postmen and women are continuing to work hard to ensure all mail is delivered on time.

“We would urge anyone with queries to contact our customer service department on 08457 740740. Our deaf and hard of hearing customers can use our Textphone: 08456 000060.”

Have you had post problems in Brighton? If so call Bill Gardner on 01273 544531 or email bill.gardner@theargus.co.uk.