LAST Tuesday, I was in the WHSmith shop in Churchill Square, in Brighton.

I was sixth in a queue of about 12 people, but there was only one till open.

The person being served was buying for England, with cigarettes now hidden having to be unlocked and relocked as well as Lottery tickets and then scratch cards.

However, there was a sales assistant directing people to the self-service tills, which nobody took up. And why should we?

Surely, WHSmith, wouldn’t that person have been better suited to get behind a till and serving some customers?

AR Scarrott, Holland Road, Hove