I don't think G Roberts (Letters, September 21), would praise Brighton and Hove Bus and Coach Company so much if he lived in Bevendean and used the No 10/10A route.

We only have one bus which serves the estate, which runs only every 20 minutes if you are lucky. More often than not, you wait more than 30 minutes for one to turn up.

The 9am bus from the local shops is nearly always a single decker and is sometimes an old one with no space for buggies.

The buses are mostly full of students, making it difficult for elderly people to get a seat. This bus is supposed to go to Palmeira Square but often terminates at Churchill Square because it is running late, so you have to change buses to continue your journey.

If you phone to complain, you are told it is due to traffic congestion and roadworks, which is often true but not all the time.

If Mr Roberts came up to Bevendean for a week to use our bus service, I don't think he would praise Roger French so much.

-NA Parker, Lower Bevendean