With Andrew Hardy, owner of DoubleClick-IT

Q: Could you please tell me how to take the data from a website page and transfer it to a Word document so it can be kept on file and printed out, when wanted, at any time?

A: Surprisingly, this can be quite tricky. If the page you want to save has only text on it, then you can simply select 'Save As' from the 'File' menu and save the document to html. This can then be loaded by Word when you want to print. The problems start when a web page has images. Internet Explorer 5 has an option to download all the images with the html page and place them in a folder, but this means you have a number of files to maintain, not just one. Word can also make a bit of a hash of displaying these documents properly. The best option for you would be to save the page as a 'Web Archive File' from IE5 (select 'Save As' from the 'File' menu and set the 'Save As Type' dropdown to 'Web Archive, single file'). This will bundle up everything into a single file which can then be loaded at any time into IE for printing. You will not be able to load it into Word, however.

Q: I run a small Brighton-based business and I have put some basic web pages together. I have heard something about domain names. Can you explain what they are and how I get one?

A: Domain Names provide a personalised address so people can find your web pages easily on the internet. So if your company name is XYZCarpets, you could register the domain name www.xyzcarpets.co.uk. This has the advantage of being independent of the hosting service so if you decide to move your website, your internet address always stays the same. There are many companies offering a registration service - try www.corpex.co.uk (expect to pay around £70 for .co.uk and £50 for .com names). Corpex also has a service for checking the availability of a given name. Beware of companies offering free or very cheap domain name registration as there are usually a number of strings attached.

Q: When I look for something on the internet I can never seem to find what I want. Can you offer any advice for using search engines?

A: Searching for information on the internet can be a frustrating process. I have often carried out a search only to find the thousands of documents returned seem to have no relevance to what I was looking for. The HotBot search engine (www.hotbot.com) has a very useful feature which only returns pages that contain all of the search terms or even the exact phrase you entered. You can also search within a result set to narrow the results down to what you are looking for. It is often worthwhile reading the 'searching tips' pages of search engine pages as these can help you get much better results.