Michael Panting enviously observes other bus companies' achievements for accessible transport (Opinion, October 20). Brighton and Hove Bus and Coach Company has been investing in new easy-access buses. By next spring around half our fleet will be accessible to wheelchairs, more than any other major bus company in the southern counties.

As to the point about drivers ignoring latecomers, I would say only that when pulling out of bus stops, drivers look out for the last-minute passengers but safety considerations mean they may not always see them.

We welcome all feedback and letters are responded to by return. However, we have no record of receiving Don Crone's letters (Opinion, October 23). He is very welcome to contact us and we will look into his points.

-Roger French, Managing director Brighton and Hove Bus and Coach Company