First it was the water board not paying back money to people charged over many years for services they were not using. Now we discover BT has not charged thousands of its internet customers for their calls and they will soon begin receiving higher bills in order to make up the shortfall (Argus, October 24).

No wonder BT is losing so many customers to other telecoms companies. I say tough luck, it's BT's fault and it should take the responsibility and forget about trying to get money back. With the amount of profit BT makes it can afford to learn from its mistakes.

If I go in to a supermarket or store, pick up an item marked at a certain price and at the checkout am charged more, the shop is obliged to charge the lower price. The same should apply to BT.

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