Why do people find the time to write derogatory complaints about the NHS yet so seldom about the good one meets?

I recently spent ten days in the Royal Sussex County Hospital, Brighton, with my husband, Charles, in the Millennium ward 9a.

The attention he had from everybody, until he died, was constant, efficient and excellent.

The doctors, nurses and staff all worked tirelessly and my family and I have nothing but the highest praise and grateful thanks to them all.

-Dora Daniels, Park Street, Brighton