Despite modern technology, banks in particular

seem to be slipping in their efficiency.

You visit your local branch for a simple adjustment to your accounts, such as taking out a bond, and find it hasn't been transacted. Any details have conveniently gone astray.

You ring a given number and a young lady answers the phone after some delay. She is very polite, takes all your personal details and, once again, you are assured your instructions will be carried out.

Your requirements in the days before computers took over the banking system were attended to without any fuss by your friendly and helpful bank staff, whom you knew well, not the faceless people you deal with today on the phone.

The only thing banks are interested in today seems to be large profits. As seen by low interest rates given to depositors and the high interest taken from borrowers.

-Ron Wood, Brighton