I bought a Hoover fridge/ freezer from Currys on December 12.

After a few weeks it started to make loud cracking noises. I asked Currys for a replacement. They wanted to exchange it but Hoover refused, saying they could repair it.

They sent out an engineer who said, under instructions from Hoover, that he would make four holes in the back of the fridge unit, put liquid paraffin in with a syringe, then seal the holes with sealant.

He had never done it before but claimed you do get these noises from the new models.

It did not work and I called for another repair to be done.

Another engineer from Hoover called and was taken aback when I asked if he had brought a syringe and liquid paraffin.

He said he has been an engineer for 18 years and had never heard of this practice.

He had to leave without doing a thing, as he had no syringe or liquid paraffin.

I would love to know if any of your readers have or are having the same experiences.

-J O'Rourke, Hove