Internet service providers have been told they should not advertise as "free" if they charge for any part of their online package.
The Advertising Standards Authority took action after upholding a complaint from 167 consumers about service provider ntl's failure to provide the free internet access promised in its advertising.
An ASA spokesman said: "We have asked the advertisers not to advertise free internet access through ntlworld until they could supply the service to all applicants within a reasonable time."
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