On Christmas Day, I spent considerable time online, sending emails to friends and relations.

When I received my monthly account from NTL, I was shocked to find I was paying a special rate.

I was informed NTL does not recognise Christmas Day or bank holidays and because Christmas Day fell on a Tuesday I was paying 3.95p a minute plus connection charge of 4.9p.

The rate for weekends is 1p a minute plus connection charge of 4.9p.

-David Nicholls, Worthing