A company which trains people to write more clearly has been called in by the Environment Agency.
Emphasis, based in Middle Street, Brighton, will train members of the agency's 11,000-strong staff in the art of good writing.
One of the aims is to make the agency more customer-friendly and less like a faceless bureaucracy.
Emphasis, which won the contract through competitive tender, is best known for its work with private sector firms, including Ernst & Young and Gillette.
Robert Ashton, senior consultant at Emphasis, said: "The feedback from the Environment Agency indicates employees are really benefiting from the training."
Tuesday May 11, 2004
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