Mrs Sanders suggests I "know all the answers" (Letters, September 7).

If only! Every day we learn something and feedback from our passengers is always a great inspiration.

I am sorry she was delayed when the driver taking over the bus in Lewes Road could not adjust the seat sufficiently to cater for her size.

We are lucky to have a great team of drivers with many diversities including size and shape.

We've made adaptations to standard bus cabs to accommodate everyone but it would seem we need a further modification to that bus.

A Brooker observes the unfairness of the full fare charge for the elderly before 9am.

Local councils in Sussex already improve on the Government minimum that concessionary fares must start at 9.30 am. Any further extension would have significant funding implications for councils and taxpayers but would certainly be welcomed by the elderly.

I am pleased we were able to reunite Mrs Jones with her lost handbag so efficiently and impressed Alice Williams with excellent driving skills.

As always, this is down to our fantastic staff and their wonderful efforts.

-Roger French, managing director Brighton and Hove Bus and Coach Company