So, Health Secretary Dr John Reid is supporting a new tactic nicknamed "saturation bombing" by Whitehall.
As he will be in Brighton for the Labour Party conference later this month, I suggest Dr Reid pays a visit to the audiology department at the Royal Sussex County Hospital.
From my own limited experience, there would be much to learn on how things are managed in a situation where time is at a premium.
The professionalism, courtesy, patience and expertise is most impressive. It was a learning curve for me too. Bravo.
-Margaret Ashley, Brighton
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