Evri: Brighton business owner's shock as Mdtea delivery put in bin

Helen Taggart, who runs Brighton based Mdtea, entrusted Evri with delivering the parcel to Leeds. 

But the delivery date came and went and her customer said they had still not received their items.

On Evri’s tracking page it said the parcel had been delivered on December 29 to a “secure location”.

But after chasing the delivery company, Ms Taggart was shocked to be sent a picture of the “secure location” which showed the box of tea in a bin.

The parcel in the bin (Image: Evri)

By the time the customer realised where the parcel had been delivered, the bin had already been emptied by dustmen and the parcel was gone.

“Unfortunately although it was delivered on time, I wouldn’t really call it a delivery,” said Ms Taggart.

“It was put in a bin.

“The recipient didn’t receive any correspondence to show it had been delivered.

“I received an email, but I didn’t receive an image of where it had been delivered.

“I messaged them and they sent me a photograph saying “this is proof of delivery” and then I got the picture of the item delivered in the bin.”

Helen Taggart was shocked to find out her delivery was put in the bin (Image: Julia Claxton)

The businesswoman said she had never experienced “anything like this” in the ten years of running her business.

“I could not believe it,” she said.

“I was gobsmacked.

“And the fact the driver incriminated himself or herself by taking the picture and thinking it was a viable option.

“They actually gave me the proof the parcel had not been delivered.”

Ms Taggart opted for Evri after using comparison site Parcel Compare, who said they have since refunded her for the £7.99 delivery fee.

Ms Taggart said she received a reimbursement of £15 for the item from Parcel Compare.

An Evri spokeswoman said Ms Taggart’s customer would be getting a “good will” payment.

A spokeswoman from Evri said: “Mrs Taggart booked this delivery through an independent third party reseller Parcel Compare and has done the right thing and contacted them regarding this delivery.

“Parcel Compare have refunded her and provided her with a gesture of goodwill.

"Evri have also contacted the recipient of the parcel and provided an additional good will payment.

“Our local team have spoken to the courier involved about our required delivery standards to ensure this doesn’t happen again in the future.”

A spokesman from ParcelCompare said: “We are very sorry to hear about the issues that took place with this delivery.

"Our customer has already been refunded in full.”