Hollingbury mum says McDonald's Big Mac arrives with bite mark

Catrina Gore, from Birdham Road in Brighton, said she was shocked and angry when her delivery turned up with “teeth marks right through the burger” last Saturday night.

She said it was a "public health concern".

McDonald’s denies responsibility, saying it did not happen on its premises.

Mother-of-four Catrina had been planning her youngest son’s tenth birthday with husband Chris all day and ordered the takeaway as she “didn’t fancy cooking”.

“Initially it was a shock, I couldn’t believe what I was seeing,” she said, after opening the “sealed bag”.

Catrina said she was horrified when she opened her delivery (Image: The Argus)

"I was horrified to find that a sizeable bite had been taken from the burger.

“You don’t know what kind of illnesses someone has.

“Someone could have a blood disorder and I could catch it.”

Catrina, 34, contacted Uber Eats, which delivered the burger, where her complaint was raised to a “special priority”.

She followed the delivery service’s advice and contacted McDonald’s at Hollingbury Asda, where the burger came from.

“My anger multiplied after speaking to the manager,” said Catrina.

“The manager told me ‘my crew wouldn’t do anything like that’ but she also said it’s not the first time something like that has happened.

“She said she is certain it’s just the shape of the bun. If it’s just the shape of the bun, how come it goes all the way through the burger?

"She said they would check the CCTV but I very much doubt she will due to her not even taking any details from me."

The burger has been the topic of a huge debate (Image: The Argus)

McDonald’s said it had looked into the complaint and was satisfied the burger left its kitchens intact.

“Having investigated the matter further we are confident that the burger was not tampered with before it left the restaurant,” a spokeswoman said.

“We place great emphasis on quality control and follow rigorous standards in order to avoid any imperfections in our food.

“We would encourage the customer to contact our customer services team who can help find a resolution.”

Catrina said she was unhappy with the service she received from the takeaway.

Catrina was preparing to celebrate her youngest son's birthday (Image: The Argus)

She said: “The manager said it wasn’t their issue and I should take it up with Uber Eats to get a refund, which I did.

“I was so unhappy with the lack of customer service. I feel that the general public should be made aware of this.

“Considering that, by their own admission, this wasn’t an isolated incident, with the ongoing threat of Covid-19, not to mention any other illnesses someone may have, it poses a significant threat to safety.”

Uber Eats did not respond to our request for comment.