PATIENT satisfaction with GP services in Brighton and Hove has dropped to its lowest ever level, new figures show.

An annual poll of 3,844 patients in the city by NHS England and Ipsos Mori found that only 77.8 per cent of people described their GP experience as good, down from 84.8 per cent last year and the lowest in any year since 2018, when comparable data is first available.

The survey also found that 32.3 per cent of people with long-term health conditions do not feel they have had enough support from local services, up from 24.5 per cent last year.

Almost one in five (19.4 per cent) of respondents in Brighton and Hove said they had avoided booking a necessary GP appointment because they did not want to burden the NHS, with almost one in ten (9.6 per cent) because they did not want to risk catching Covid-19.

More than 700,000 people responded to the poll between January and April across England.

Beccy Baird, senior fellow at independent think tank the King’s Fund, said: “For many of us, general practice is the front door to the NHS – these results show that patients are finding that door increasingly hard to push open.

“GPs are working harder than ever before, yet these findings show a dramatic fall in patients’ experience of getting an appointment.

“Many of the challenges patients face accessing their GP stem from the chronic staff shortages that have plagued services for years.

“Practices can’t recruit enough GPs, nurses or other professionals to meet the rising levels of need, because in many cases those staff simply don’t exist."

Across England, satisfaction was at its lowest level on record, with 72 per cent of respondents describing their overall experience as ‘good’ – down from 83 per cent last year.

​Professor Martin Marshall, chairman of the Royal College of GPs, a membership body for the profession, said: “These findings reflect an over-stretched service, with GPs and our teams doing our best for patients under intense workload and workforce pressures.

“Ultimately, GPs, our teams and patients want the same thing – access to high quality and timely care – and we share patients’ frustrations when this can’t be delivered,” he added.

An NHS spokeswoman said the NHS is “determined to make it easier to get an appointment, which is why the health service has invested record amounts in primary care, including offering a new telephone service which increases the number of phone lines practices have for patients".

She said practices are open and encouraged people to come forward with any worrying symptoms or health issues.

Sussex Health and Care were approached for comment.