HIGHEST and LOWEST ranked GP surgeries in Brighton

The GP Patient Survey has revealed how the city’s doctor’s surgeries were rated for 2020.

Residents were asked for their opinion on a range of topics related to their GP practices, from booking appointments, waiting times, out-of-hours services and the quality of care given.  

The overall patient satisfaction levels for surgeries across the city have stayed consistent with the same time last year, improving by one per cent. 

On average 86 per cent of patients would rate their experience at their surgery as ‘good’ which is four per cent above the national average. 

The GP Patient Survey for NHS England has been running since 2007, this year 740,000 responses were received nation-wide.

Fewer Brighton residents joined the survey this year compared to last with 3,498 people taking part.

Ship Street Surgery and St Lukes Surgery are the city’s most well-liked surgeries, with 97 per cent of patients rating the practices as ‘good’. 

Matlock Road Surgery was last year’s most liked GP practice  but has dropped from 97 per cent last year to 93 per cent this year. 

However, Park Crescent Health Centre is Brighton’s least liked surgery with 64 per cent of patients rating it as ‘good’, which is below the national average of 82 per cent. 

Park Crescent Health Centre

Overall however, eight surgeries remained below the national average for patient satisfaction.

This included: Park Crescent Health Centre (64 per cent), Wish Park Surgery (69 per cent), Albion Street Surgery(73 per cent), Seven Dials Medical Centre (75 per cent), Ardingly Court Surgery (76 per cent), Hove Medical Centre (77 per cent), Trinity Medical Centre (78 per cent) and Benfield Valley Healthcare Hub (78 per cent). 

Patients were asked how easy they found it to get through to someone on the phone, 71 per cent of Brighton patients rated it easy, higher than the 61 per cent national average. 

The helpfulness of receptionists was also surveyed, with Brighton GPs polling at 92 per cent being helpful. 

The GP practice with the most helpful receptionists are at Arch Healthcare, Links Road Surgery and Charter Medical Centre which all scored 100 per cent.  

Charter Medical Centre

When asked about the practice’s online services the survey revealed that 71 per cent of Brightonians had not used any online GP services in the last 12 months, higher than the national average. 

The overall patient satisfaction ratings for Brighton GP practices: 

Ship Street Surgery - 97 per cent

St Lukes Surgery - 97 per cent

University of Sussex Health Centre - 96 per cent

Charter Medical Centre - 96 per cent

Links Road Surgery - 95 per cent

Arch Healthcare- 94 per cent

Stanford Medical Centre - 94 per cent

Carden Surgery - 94 per cent

Matlock Road Surgery - 93 per cent

Pavilion Surgery - 92 per cent

Beaconsfield Medical Practice - 92 per cent

The Avenue Surgery - 88 per cent 

Woodingdean Medical Centre - 88 per cent

Broadway Surgery - 87 per cent

Brighton Health and Wellbeing Centre - 87 per cent

School House Surgery - 87 per cent

Portslade Health Centre - 87 per cent

Montpelier Surgery - 87 per cent

Regency Surgery - 86 per cent

Saltdean And Rottingdean Medical Practice - 86 per cent

Warmdene Surgery - 84 per cent

Preston Park Surgery - 84 per cent

St Peter’s Medical Centre - 84 per cent

Wellsbourne Healthcare CIC - 82 per cent

Mile Oak Medical Centre - 82 per cent

Brighton Station Health Centre - 81 per cent

The Haven Practice - 81 per cent

Benfield Valley Healthcare Hub - 78 per cent

Trinity Medical Centre - 78 per cent

Hove Medical Centre - 77 per cent

Ardingly Court Surgery - 76 per cent

Seven Dials Medical Centre - 75 per cent

Albion Street Surgery - 73 per cent

Wish Park Surgery - 69 per cent

Park Crescent Health Centre - 64 per cent