So Martin Harris, the new managing director of Brighton and Hove Bus and Coach Company “regularly monitors our customers’ satisfaction to make sure we are as good as we can be” (The Argus, September 28)?
I don’t think so. I wrote to Martin Harris on August 1 with a polite complaint about the lack of information on the 12 and 13X bus route.
As I received no acknowledgement, after two weeks I sent a copy of my letter by Recorded Delivery (received in the Conway Street office on August 16). Again, silence.
Over the years, I wrote to Roger French, the previous managing director, several times, often in praise of the company but occasionally with a complaint.
On each occasion I received a courteous reply from him within a week. This – it is now two months since I first wrote to Martin Harris – is not the way to win over the public.
Ruth Bosworth, Chailey Avenue, Rottingdean
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