Callaways

With our combined experience we have extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional. Membership of The Ombudsman for Estate Agents gives our clients the comfort that we strive to deliver the highest of standards and our work is monitored.

Callaway’s has a competitive fee structure for both selling and lettings, and offers free advice and market appraisals for potential clients. We are proud of the fact that most of our business is repeat business and recommendations across both our sales and lettings divisions.

You’d be forgiven for thinking that we deliver ‘management-driven’ customer service; our teams have personally contributed to our Customer Service Charter, recognising that delivery has to come from the heart and soul, not from a corporate directive.

In our quest to deliver you a judicious service, you’ll find us friendly, respectful and engagingly co-operative. Our customers are highly discerning and they wouldn’t expect anything but the best!

We are delighted to boast that we have retained the title of “Best Estate Agent East Sussex” at the Intern-ational Property Awards for the last five years, with similar accolades awarded at the Negotiator Awards.

Winning these awards affords us the proverbial pat on the back by our contemporaries, however we really enter these awards because we believe it’s in our customers’ interest to do so. By annually reviewing our award submission, it raises our game. The award platforms present an open playing field and we have to make sure that we keep up-to-date with innovation and best practice within the estate agency sector.

We are proud of our nomination for our marketing campaigns, particularly with residential and new homes sales where we have adopted both a traditional route to market as well as embracing new technology and social networks to achieve sales.

To be recognised at such a national level and against such strong contenders is a real accolade to our creativity and team approach. To be on the shortlist for our Block Manager “rising star” is also a major accomplishment and testament to our recruitment, training and mentoring programmes.

In the past year we have encouraged and made it financially possible for members of our branch to be studying for, or already passed exams from the following bodies. ARLA, NAEA, CIM and we actively advocate a programme of Continuous Professional Development (CPD), so you can be sure you are dealing with a professional agent who adheres to the highest standards in the industry.

We have long been aware of how businesses can positively impact the local economy and very much contribute and work alongside the local community. We recruit as many employees as possible from the local area and also utilise, source and promote the services of local companies wherever possible.

Please call our teams at Hove; 01273 735237, Worthing; 01903 831338, or Arundel; 01903 889950, or visit www.callaways.co.uk.