Honesty, integrity, social conscience and ethics are words not often associated with estate agents, yet these are the very minimum standards that Peter George (FNAEA) (CPEA), the managing partner of Marchants Estate Agents, lives by and looks for in his staff who handle both sales and lettings.

Peter started his career in estate agency in 1967 and has seen many changes over this period. Holding deposits of 10% were routinely taken and deals agreed on the strength of an individual’s word and a handshake, which meant you were rarely let down. Peter learnt his trade from other experienced staff members and from the many specialist trades such as surveyors, damp, woodworm, drain specialists, plumbers and many others that Peter would accompany to the various properties when further investigation was required.

Peter and his staff have all followed this pattern of training, which allows them to help guide concerned purchasers through any issues which may arise from a survey report and in particular our experience can help with those receiving a survey report for the first time.

He said: “The biggest change to estate agency has been the emergence of computers and the internet which we have readily adapted to. We have always been ready to embrace the new technology on offer, in order to assist our sellers and purchasers to find their dream home.

“Some people may think technology has reduced the personal approach to business, but this is far from the truth, as the business – now more than ever – requires effective communication via e-mail, social networking and telephone, especially when dealing with those from the far corners of the globe. So whether you are 18 or 100 years of age, from the United Kingdom or from overseas, we are able to adapt to suit the needs of an individual and we pride ourselves on being able to offer a friendly, personal and approachable service to suit your needs.

“Marchants are a fully licensed agent and are affiliated to the Property Ombudsman. As such periodic referencing is carried out by the Property Ombudsman on clients who have sold and purchased through ourselves to ensure that we adhere to their strict code of conduct.

“We are proud that we have achieved an average of 9.6 out of 10 from all the references that have been carried out.”

The reviews are available for anyone to read at www.referenceline.com/estate_agents-in-hassocks-marchantssales-12144.

Peter, Wendy, Simon, Sharon, Joe and Sarah all look forward to discussing any of your property matters and your enquiries. Call Marchants on 01273 843333.